Migration Support Quality Assurance Technician Responsibilities: Worked with teams to provide deployment prep during systems migrations.Responded to user requests on applications usage while providing tips on the most efficient ways and shortcuts to accomplish tasks and resolved most difficult problems users had with applications functionality.Edited and posted knowledge base documentation and to SharePoint portal.Lead technician and trainer on Office 365 migration, testing applications and documenting differences.Tasked with solving the most difficult and perplexing problems with user applications.Modules included, for example, creating macros, mail merge, visual basic, pivot tables, delegating mail authority. Conducted just - in-time beginner to advanced levels applications training modules and one-on-one sessions for various office units (applications include Microsoft Office 2010, including Visio and Project, Lync 2010, Adobe Acrobat Pro DC, etc.).and dozens of proprietary applications.Īpplications Support Specialist Responsibilities:.Microsoft Management Console remote access snap-in some SharePoint.Remedy and IQ Track help desk ticketing software.LexisNexis and Concordance electronic filing.iManage DeskSite/WorkSite/FileSite 8.DOCS Open.Varying levels and versions of Microsoft Office (including Office 2010 Word.
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